Root Cause Thinking
Everyone sees the symptom.
Everyone sees the symptom.
No one finds the root cause.
That's why most solutions don't last.
Symptoms are visible. Urgent. Revenue is down. Turnover is high. So consultants treat symptoms: "Do more marketing." "Pay people more." These are band-aids.
The Seven Cylinders
Every organization runs on seven cylinders. When growth stalls, 1-3 are failing.
- 01 STRATEGY: Where are you actually going?
- 02 LEADERSHIP: Who's driving? Are they aligned?
- 03 OPERATIONS: How does work actually get done?
- 04 PEOPLE: Right people? Right roles?
- 05 SYSTEMS: What enables progress? What blocks it?
- 06 CULTURE: What behaviors are actually rewarded?
- 07 CUSTOMER: Who are you serving? Why do they choose you?
AI + Human Intelligence
Root causes hide in patterns AND context.
AI finds patterns:
Financial anomalies, Operational bottlenecks, Performance drift.
Humans find context:
Why people say one thing and do another. Political dynamics.